Trinity House in its capacity as a General Lighthouse Authority is committed to its mission “to deliver a reliable and efficient aids to navigation service for the benefit and safety of all mariners” and to its vision, “to be a trusted world class aids to navigation authority and regarded as such by our stakeholders”.

As part of our commitment to continuously develop and improve, we welcome feedback from our stakeholders to let us know what we are doing well and, just as importantly, where we could improve.

Step 1

If you notice a problem or wish to report any hazards or observations regarding marine aids to navigation please contact our round-the-clock Planning Centre. Telephone +44 (0) 1255 245100 or email or via our website.

If you are not satisfied with any other aspect of the service you have received from Trinity House please get in touch with the person or department with whom you have been dealing.

To make sure your enquiry reaches the correct team please choose from the contact options on the Contact page of our website

If you do not know the right person or department to contact, please email us at and your feedback will be directed to the appropriate destination.

Step 2

If you remain unsatisfied, you should write (including full details of previous correspondence) to our Chief Executive at the following address, or email them at

Chief Executive

Trinity House

Tower Hill, London, EC3N 4DH

We will make sure that your complaint is investigated thoroughly.